Question: I’m having trouble creating my transcription order. What should I do?
Answer: If you’re having trouble creating your transcription order, there could be several reasons why. Firstly, check the quality of your internet connection. If it’s too slow, this could be causing the problem. Secondly, if the recording is too long, it may fail to upload. In this case, we recommend splitting the recording into two parts. You can do this directly in Transcriber by selecting the recording, tapping on the right … icon, and selecting Split. You are then ready to create the orders separately. If you’ve tried these solutions and you’re still having trouble, please contact our support team via Transcriber’s Settings, and they’ll be happy to assist you further.
Question: I’m having trouble importing my recording to Transcriber. What should I do?
Answer: If you're having difficulty uploading your recording, it may be because the file format isn't supported by Transcriber. To resolve this, we suggest converting your recording to a supported format, such as MP3, WAV, or M4A, and attempting to upload it again. If that doesn't work, please contact our customer support team via Transcriber's Settings, and they'll be happy to assist you further.
Question: How long does it take for Transcriber to transcribe a recording?
Answer: The transcription time depends on the length of your recording. Once you create a transcript order, receiving the transcription should take only a few minutes. Transcriber always notifies you when the transcript is ready and delivered to your account. Whatsmore, Transcriber also features status labels that allow you to easily track the progress of transcription, whether it’s still in progress or already transcribed. If you experience any issues with the transcription time or have any questions, please contact our customer support team via the Transcriber’s Settings.
Question: I have unspent transcription minutes in my account, but my subscription has already expired. Am I going to be able to use the minutes later?
Answer: Of course! We will never take your remaining transcription minutes unless you use them. There is no time limit for the use of your minutes, so you can continue to use them whenever needed.
Question: How can I access my transcriptions on multiple devices?
Answer: With Transcriber, accessing your transcriptions on multiple devices is easy. Once your transcription order is completed, you can easily export the transcript and access it on multiple devices by sharing it through different platforms. You can email the transcript to yourself or others, upload it to a cloud storage service, or use AirDrop to share it between Apple devices.
Question: How do I know if my recording has been transcribed?
Answer: Transcriber will send you a push notification when the transcription of your recording is ready. Additionally, you can check the status of your order anytime in the app. The status label attached to the recording allows you to easily track the progress of the transcription, whether it's still in progress or already transcribed.
Question: How do I access and export my transcript?
Answer: To access and export your transcript, simply select the transcribed recording for which you want to access the transcript. Then, tap on the bottom green Transcript button, and the Transcript Info screen will open. Here, you can access the transcript in the built-in editor or export it to a PDF, text file, or Microsoft Word document to your device or any other app you prefer. Additionally, you have the option to copy the transcript to the clipboard or print it directly from the app.
Question: Can I edit the received transcript?
Answer: Yes, you can. With Transcriber's built-in transcript editor, you have complete control over the final look of your transcripts. You can edit any grammatical mistakes, adjust the font size, change the font, and even rename speakers. This makes it easy to tailor your transcript to your specific needs before exporting it. The original transcript version can be re-downloaded up to 30 days after the order is complete.
Question: The transcription of my recording is incomplete. What should I do?
Answer: If you're experiencing issues with the transcription output, it's likely that the submitted recording is of poor quality. This can happen if the recording is unclear or affected by background noise, or if speakers are not speaking directly into the microphone of the recording device or using strong accents. To improve the quality of your recording, we recommend finding a quiet environment to record in, ensuring that the speakers speak clearly and directly into the microphone, and avoiding any potential background noise. If you think this isn’t your case, please contact our customer support team via Transcriber’s Settings for further assistance.
Question: The transcription of my recording is full of mistakes and doesn’t make sense. What could have gone wrong?
Answer: If the transcribed text is full of errors and doesn’t make sense, it’s likely that your recording is of bad quality. Poor audio quality, background noise, or strong accents negatively affect the transcription output. We recommend finding a quiet environment to record in, ensuring that the speakers speak clearly and directly into the microphone, and avoiding any potential background noise to improve the quality of your recording. If you believe that the poor transcription output is not due to the quality of the recording, please contact our customer support team via Transcriber’s Settings for further assistance. They’ll be happy to help you and ensure that you get the best possible transcription output.
Question: The transcription of my recording is full of mistakes and doesn’t make sense. What could have gone wrong?
Answer: If the transcribed text is full of errors and doesn’t make sense, it’s likely that your recording is of bad quality. Poor audio quality, background noise, or strong accents negatively affect the transcription output. We recommend finding a quiet environment to record in, ensuring that the speakers speak clearly and directly into the microphone, and avoiding any potential background noise to improve the quality of your recording. If you believe that the poor transcription output is not due to the quality of the recording, please contact our customer support team via Transcriber’s Settings for further assistance. They’ll be happy to help you and ensure that you get the best possible transcription output.
Question: The status of my transcription order is Canceled. What happened?
Answer: It looks like Transcriber couldn’t recognize the speech in your submitted recording, or the recording’s quality is extremely low. There are a few factors that can cause this, including poor audio quality, background noise, multiple speakers talking over each other, and strong accents or dialects that the software may not be able to recognize. Please, listen to your recording and review its quality. If you think the recording is of good quality, please contact our customer support team via Transcriber’s Settings for further assistance.
Question: My transcription order is marked with the status label In Progress for too long. What should I do?
Answer: Once you create a transcript order, receiving the transcription shouldn't take more than a couple of minutes. If you have been waiting for the transcript for too long, please message our customer support team via Transcriber’s Settings as soon as possible, and they’ll be happy to help you further.
If you didn't find the information you are looking for or an answer to a question you have, do not hesitate to contact us right now. We will be pleased to assist you with any request.
Best,
App Toro team