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How 360 Writer works

Veronica

360 Writer offers an easy and reliable way of recording calls and audio. With the use of a build-in Artificial Intelligence-powered transcription service, you can create transcription orders of the recordings directly in the app. This real game-changer will save you plenty of your valuable time.

 

How to import recordings

Import any audio files from your desktop, Google Drive, Dropbox,...

The recordings screen contains the top right Import button. If you want to import only one audio, just tap on the particular recording. Importing multiple recordings at once requires tapping on Select button located on the top.

You got into a selection mode. Tap on any recording to select the recordings you want to import. Once you're done. Just hit the top Open button.

And that's it. New recordings are imported.

 

How to create transcription order

  1. Open the recording and tap Transcribe button in the upper left corner.

  2. In the transcription order screen, tap on the upper right corner Setting icon.

  3. Select correct machine transcription language and accent.

  4. Select the correct number of speakers.

  5. Tap on the bottom Transcribe button and create a transcription order.

  6. If the transcript is ready, you will receive a push notification. 

 

How to access a transcribed text 

360 Writer offers a built-in Smart Editor designed for transcripts.

Once the transcript is ready. You will receive a push notification. (We recommend allowing Push Notifications when we ask you during the order.)

  1. Open the app.

  2. Tap on the bottom Transcription icon on the main navigation bar.

  3. Tap on the completed transcript. Now, you can export the transcript or open it in the Smart Editor and make any edits if needed.

 

How to delete a recording from iPhone / iPad

To delete your recordings, simply follow these steps:

  1. In the app, go to Recordings.

  2. By tapping, choose the recording you wish to delete.

  3. Tap the 3 dots in the right-hand corner.

  4. Choose the option “Delete Recording”.

  5. Confirm your action.

 

Call Recording

By default, recording of phone calls isn't possible on iOS devices. 360 Writer Call Recording service is a unique combination of technologies that allow overcoming this iOS barrier.

Interesting & important notes before starting:

  1. 360 Writer Call Recording service operates on a standard telephone network. It is available nonstop and worldwide.

  2. The basic principle is to create a 3-way call between the caller, callee, and 360 Writer Bot. 

  3. The connection to 360 Writer Bot is established by calling the dedicated telephone number.

  4. The dedicated telephone number is pre-set by the app based on your phone´s location settings. It can be changed manually according to your preference.

  5. The dedicated number acts as a standard local number. Yet, it is NOT a toll-free number. Calling this number is charged by your telecommunication services provider.

  6. You can call any of provided dedicated local numbers, but we recommend acquainting yourself with your telecommunication services provider’s roaming and calls-abroad policy as calling numbers out of your country can be costly.

  7. When calling 360 Writer Bot, your phone number must be visible (not hidden/private). Otherwise, it is not possible to pair the recording with the relevant device and download the recording to the app.

  8. Some telecommunication service providers automatically end phone calls reaching 60 minutes as a form of security measure.

  9. Some telecommunication service providers require you to have Conf Call service activated in order to be able to use 360 Writer Call Recording service.

  10. Standard telephone network Conf Call is usually able to hold 5 phone numbers (4 persons + 360 Writer Bot), but it depends on your telecommunication service provider policy.

  11. 360 Writer Bot must by law announce that the call is being recorded as soon as it answers the call. This applies to incoming/outgoing or ongoing calls -  the announcement is always heard ONLY by the one who is calling the Bot - others on the line don't hear it.

  12. Recording somebody without their clearly voiced consent is considered illegal in some countries. It is also a matter of courtesy. Always ask the other side for permission to record the conversation. Should the other side reject giving such permission, end the call. 360 Writer is not responsible for any damages caused in this regard. 

Supported countries as of now: USA

 

10 minutes trial & first steps:

360 Writer Call Recording service offers 10 minutes of call recording for free to test the service and to make sure it is the right fit for your needs. Remember, only the 360 Writer Call Recording service is free, there are still charges by your telecommunication services provider for calling the dedicated local number.

  1. Tap the Call Recorder button (small black button under the blue recording button). 

  2. Fill in the number, email and tap Send Verification Code.

  3. SMS with a verification code is sent to the specified number.

  4. Insert the code from the SMS.

  5. Voilà! You have 10 minutes trial to try out the service. Tap Call Recorder once again to start recording a call.

 

Subscription Plans:

To continue using the service after spending 10 minutes trial, you can choose from 3 subscription-based plans by tapping Choose a Plan button on the Call Recording screen.

  1. Weekly

  2. Monthly

  3. Yearly

Each of the plans provides Unlimited Call Recording for a specified period of time.

 

Outgoing call:

Your phone number must be already verified before recording the call. You must have either available trial minutes or one of the subscription plans.

  1. Tap the Call Recorder button. The app starts to call a dedicated number.

  2. Upon answering, 360 Writer Bot starts recording your call.

  3. To add the person you want to have a conversation with, tap the Add call button.

  4. Choose a contact you want to add and then tap the merge calls button. (Do not forget to merge the calls)

  5. Once you end the call, the recording is downloaded to your 360 Writer App. Note, it may take a couple of minutes to download.

 

Incoming/ongoing calls:

Your phone number must be already verified before recording the call. You must have either available trial minutes or one of the subscription plans.

  1. Accept the call from the caller.

  2. Tap the Call Recorder button. The app starts to call a dedicated number.

  3. Upon answering, 360 Writer Bot starts recording.

  4. Merge the calls. (Do not forget to merge the calls)

  5. 360 Writer Bot is recording the conversation (notify others about being recorded and ask for clearly voiced consent).

  6. Once you end the call, the recording is downloaded to your 360 WriterApp. Note, it may take a couple of minutes to download.

 

Tip! 

If you have already verified your phone number in the app but don't have an internet connection, you can record the outgoing and incoming phone calls even without using the 360 Writer app. Simply save the dedicated phone number into your Contacts or use the keypad and call it directly from your device. Then, follow all the steps as instructed before. Don't forget to merge calls!

 

Best,

App Toro team